All new customer bookings are subject to a mandatory free inital consultation. We'll visit you in your home so that we can all meet and it gives the opportunity for any questions to be answered. There is also important paperwork that we need to go through too. The consultation will take around 30 minutes and is normally arranged for an evening or a weekend. We'll contact you to arrange this. We require at least 48 hours notice for all new bookings, so please do not make an on the day or next day booking.
No. We only offer group walks.
With owner permission we walk all dogs off the lead providing their recall is satisfactory. If your dogs recall isn't great we can help to improve this, but your dog will be walked on the lead until we're comfortable with their progress.
We have set walk times for different areas. These will be discussed with you at the initial consultation. From time to time we may need to change set times for areas, but we will contact you if we need to do this. This is normally due to change in traffic conditions eg. major roadworks.
We take each group to a large local park in Manchester or Salford.
We accept credit/debit card, bank transfer, direct debit, standing order and cash payments. You can quickly pay by credit/debit card for your services by selecting the relevant secure checkout link below. Once on a secure checkout page, you will need to enter the amount in pounds that you wish to pay. For example: 5 x Dog Walking = £50.
Our secure checkout pages powered by Square:
Our cancellation policy is applicable to all services that are booked via invoice or booked via our website. All services must be paid for in advance for the week ahead. Invoices are sent out every Thursday. This means that you pay for services starting the following Monday. Any changes to agreed recurring services must be submitted by 20:00 on Wednesdays before invoices are sent out. Any new customer bookings must also be made by 20:00 on Wednesdays for the week ahead. We cannot guarantee your booking if it is submitted after this cut off.
We reserve the right to charge 50% of the service price when a booked service is cancelled with less than 7 calendar days notice, or if a service is cancelled after an invoice is created or a website booking is made. Cancellation under exceptional circumstances will be honoured. A credit will be applied to your next invoice to reflect any cancelled services.